FAQ
Frequently Asked
Questions
Kittys Custom Products has rapidly gained popularity as a one-stop shop for custom gifts that truly resonate with people’s emotions and needs. One of the key reasons for our soaring popularity is our unique approach to customization. Unlike other stores, we offer a wide array of products, from grandparents’ shirts to personalized mugs and tumblers, that can be tailored to your specific desires. Custom gifts from our store are not just products; they are experiences that are carefully crafted to capture the essence of the occasion. Whether it’s a birthday, an anniversary, or any special moment, our custom gifts are designed to make it memorable.
Another factor contributing to our popularity is the uncompromising quality we offer. When you choose custom gifts from Kittys Custom Products, you’re choosing a level of craftsmanship that stands out in the market. Our owner-operator, Katina Zeris, ensures that each product, especially our custom gifts, undergoes a meticulous printing process to achieve high-quality designs. This attention to detail is not just confined to the design but also extends to customer service. From easy and secure payment options to immediate attention to any inquiries, we make sure your experience is as personalized as the custom gifts you choose. It’s this blend of quality and personal touch that makes us the go-to destination for custom gifts.
We understand the importance of privacy and security when shopping online. Rest assured, your personal information is safe with us. We don’t sell or share your information with any third parties. Our website is fortified with security measures to protect your data. During checkout, we require only the necessary credit card information for payment processing. This info is securely handled, and we accept all major credit and debit cards for your convenience.
At Kittys Custom Products, we understand how eagerly you await your custom gifts, which is why we make our shipping process as smooth and quick as possible. We offer a range of shipping options to fit your needs, whether you’re in a hurry or prefer a more economical choice. Once your order is placed, you’ll receive a tracking number so you can keep an eye on its journey to you. We take great care in packaging your items to ensure they arrive in perfect condition. Should you encounter any issues with your shipment, our customer service team is always ready to assist you in resolving them promptly.
If you have any questions, need assistance, or simply want to share your ideas for custom gifts, we’re always here to listen. Feel free to reach out to us through our online contact form, by phone, or by email.
Phone: 941-545-8591
Email: [email protected]
Address:
478 Swank Street,
Johnstown, PA 15905
When using the contact form, please provide your full name, primary contact details, and your message so we can assist you as efficiently as possible. Whether it’s an inquiry about your order, a request for a custom design, or any other concern, you can expect immediate and personalized attention when you contact us. We look forward to hearing from you!
Our store is designed to make the payment process as straightforward and convenient as possible. We accept a wide array of payment methods, ranging from all major credit and debit cards to digital payment options like PayPal and American Express. If you’re not sure whether your preferred payment method is accepted, don’t hesitate to reach out to us via phone or email. The aim is to make your shopping experience smooth and enjoyable, so you can focus on choosing the perfect custom gift.
When it comes to making a payment for your chosen items, we’ve made it incredibly easy and safe. Our online payment portal is designed with your convenience and security in mind. Simply follow the checkout instructions after adding your chosen product to your cart. If you encounter any issues or have questions, you have the option to call our store and speak directly to our owner. This ensures that you receive immediate and personalized attention for your inquiry, making your overall shopping experience as pleasant as possible.
Firstly, we apologize for any inconvenience caused by receiving damaged items. Should this unfortunate event occur, we encourage you to contact our customer service team without delay. You can call us at 941-545-8591 or email us for immediate attention. Because you’ll be directly connected to our owner when you call, you can expect swift action and a suitable resolution to your issue. We take your satisfaction very seriously, and we will do our best to rectify the situation promptly.
If you’re curious about the status of your order, we’re here to put your mind at ease. You can either give us a call or shoot us an email for real-time updates. When you contact our store, you’ll be connected directly to our owner, ensuring that you receive accurate and immediate information regarding the status of your order. We aim to keep the lines of communication open, so you’re never left wondering about your purchase.
Getting a quote for your custom project is a breeze with us. You can call us, email us, or even use the “Get A Quote” form on our website. To ensure the most accurate quote, we recommend being as specific as possible about the nature of your project when filling out the form. This could include uploading any relevant artwork or designs. The best part? When you reach out to us, you’ll be connected directly to our owner. This means immediate attention and accurate information, ensuring that your project gets off to a great start.
When you choose to work with us for your custom gifts, promotional items, company events, family reunions or any event; you’re choosing quality and craftsmanship. Our owner-operator, Katina Zeris, specializes in printing your company logos, images, photos or text onto beautiful items such as, Apparel, Mugs, Tumblers, Water Bottles, Men’s and Ladies Wallets, Jewelry and so much more. But it doesn’t stop there, we ensure your design looks stunning on whatever product you choose. Our custom gift offerings are as diverse as they are unique. We have an option that will fit your needs. This way, the end product is not just a gift but a personalized keepsake that holds special meaning.